A little clarity before the big day
Good questions.
Clear answers.
From the first QR scan to the final download.
Find what you need to plan your Guestbook.
Getting started
What is Guestbook.tv?
A digital guestbook for collecting photos, videos and messages from event guests. Contributions can be shown on a live screen and brought together in a shared gallery.
How do I set up my event?
Create a guestbook, add your event details and share its QR code or link. Your setup, QR code and preview are available immediately. For a one-time event, uploads open 30 days before the event and close 30 days after it.
Do I have to use a live screen?
No. Guests can contribute to your guestbook and you can share a mobile gallery without displaying a slideshow at the event.
Guest participation
Do guests need to download an app?
No. Guests scan the QR code or open your link and contribute in their browser. They need an internet connection.
How do I invite people?
Share the event link or QR code in your invitation, on table cards or on a screen. The Manager’s Invite section provides invitation tools.
Which languages are available?
Guestbook.tv has 26 configured language options. Guests can use the supported language that suits them. This design preview is in English; the existing localization system is preserved.
Photos, videos & messages
What can guests share?
Guests can add photos, videos, text messages, or photos with accompanying text.
How are participant credits counted?
Each participant credit includes an allowance of 20 photos or standalone text messages. Photo captions do not count separately. Additional blocks consume additional credits. Video allowances and the calculation for mixed photo and video contributions are still being finalized.
Are there video limits?
Yes. Video allowances, file-size limits and original-file retention need final technical confirmation. This preview does not promise a duration, file size or original-quality video download.
Privacy & moderation
Can I review contributions before they appear?
Yes. Moderation lets you approve or reject contributions. Use the Messages area in your Manager to manage what appears.
Who can access the guestbook and gallery?
The event code or link gives guests access to participate. A shared gallery is accessible to people with its link; you can update or disable that link. Share these links with care. Advanced privacy controls are part of the Professional add-on.
Can I remove a contribution?
Yes. Manage contributions in the Messages section. You can reject a message or use the delete control to remove it.
Live slideshow & mobile gallery
How do I connect a TV or projector?
Connect a computer to your screen using HDMI, or follow the supported casting setup in the Manager’s Display section. You will need an internet connection. Test the display with your event equipment before guests arrive.
Can I share the gallery after the event?
Yes. Generate a gallery link in the Export section and share it with your guests. You can update or disable the link. Access remains subject to the applicable retention period.
Downloads & post-event access
Can I download my guestbook?
The Export section provides a PDF guestbook and, where included in your plan, a ZIP export. A PDF can include a still image and a QR link for a video; it does not contain playable video. Save your downloads before the storage period ends.
How long is a one-time guestbook available?
Under the approved model for new one-time events, the gallery, slideshow and downloads remain available for one year from the event date. Uploads close 30 days after the event. Previously promised retention periods are preserved for existing guestbooks.
What happens after a subscription ends?
Content remains available during the subscription and for one year after the last paid period ends. Uploads close 30 days after that paid period. During those extra 30 days, remaining credits can be used, but there is no credit reset and no new guestbooks can be created.
Plans & payments
Where can I compare plans?
Visit the dedicated Pricing page to compare one-time events, subscriptions and add-ons. Pricing is being developed separately; this preview does not take payments.
What happens if my credits run out?
Uploads stop when the available participant credits are exhausted. An upgrade is required to continue. Confirm your allowance before the event.
Can I cancel a subscription after one month?
Yes. The approved model has no minimum commitment. Cancelling does not immediately remove your content; the upload and retention periods described above still apply.
What is the refund policy?
A refund policy is not defined in the supplied approved commercial spreadsheet. It needs confirmation before this answer is published. Check the applicable purchase terms before paying.
Professional & Business
What does the Professional add-on include?
The approved add-on includes email collection, advanced privacy controls, logo and branding options, and a custom subdomain. It is available to private and business customers. Subdomain activation is currently manual.
Can I manage multiple events?
Yes. A subscription can contain multiple guestbooks. They share one account-wide monthly credit allowance, which resets on the billing renewal date. Creating a guestbook does not add credits.
How many guests can join a large event?
Capacity above 1,000 participants requires a custom quote. Share your event date, expected attendance and peak simultaneous participation. The proposed capacity of up to 30,000 guests per event is pending technical approval; concurrency and plan eligibility are not verified.
Is automatic AI moderation included?
The AI toolkit is a future add-on in the approved commercial model. It is not presented as an available feature in these previews. Manual moderation is described separately.
Still have a question?
The Guestbook.tv team can help at info@guestbook.tv.
Let everyone add something
Every guest has a story. Bring them together.
One QR code. All the moments that matter.